Training for Transformation: Elevating Service Standards in Healthcare

 9th February 2024, Friday

 3PM– 4PM (IST)


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Join us for an insightful webinar tailored for healthcare professionals seeking to revolutionize service excellence within hospital settings. In an ever-evolving healthcare landscape, the importance of patient-centered care cannot be overstated. Our expert speaker will share her insight to empower healthcare professionals with practical strategies and innovative approaches to elevate service quality and enhance overall patient satisfaction.

Key Takeaways:

  • Prioritize a patient-centric approach in healthcare service delivery
  • Embrace technology to improve patient outcomes and streamline hospital processes
  • Design hospital’s service excellence strategies as per service standards
  • Effective and empathetic interactions with patients and colleagues
  • Continuous learning and adaptability to stay updated on industry trends and best practices
  • Foster teamwork and collaboration among healthcare staff for seamless patient care
  • Promote cultural competence to understand and respect diverse cultural backgrounds
  • Introduce the concept of service excellence models in healthcare services
  • Cultivate empathy and compassion to create a caring and supportive healthcare environment
  • Implement measures for assessing and monitoring individual and team performance

Speaker

Anjali Singh
Head – Service Excellence, (Southern Region) Apollo Hospitals, Chennai

Anjali has been working in leading the CRM project for the Apollo group of hospitals and is recognized as an expert in building and nurturing long-term business relationships. She has a track record of identifying the strengths of team members and utilizing their untapped potential to achieve individual and business goals.

She has more than nine years of experience as a healthcare professional. She focused on several areas such as hospital operations, process improvement, service excellence, and patient care services. She successfully implemented various strategies in leading her organization to a position of market leadership. She also worked in healthcare overseas.

Disclaimer: No certificates will be provided on attending this webinar

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