Importance of Emotional Intelligence in the healthcare environment
20th January 2023, Friday
3PM – 4PM (IST)
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There is a strong correlation between the way healthcare is perceived and the way it is delivered to patients. Of the many attributes that are imperative in providing quality and safe healthcare is Emotional Intelligence or EQ which is an important skill for maintaining safety within the hospital setup. The role of healthcare leaders is the most important in directing their teams to utilize the power of EQ through training and a patient-centred approach.
This webinar focuses on the key attributes of EQ and the ways healthcare leaders can communicate and collaborate attributes like social skills, self-regulation and awareness, empathy with their teams to solve daily issues in teamwork, handling stress, and burnout to foster relationships to provide the best care and experience to their patients.
Key Takeaways:
- Understand the importance of EQ in personal and professional life
- Difference between Emotional Quotient and Intelligence Quotient
- Enhance emotional quotient to improve performance at work
- Learn to assess yourself for your Emotional Quotient
- Understanding of various components that comprises Emotional Intelligence
Speaker
Richa Agarwal
SME Manager- Content Strategy and Sales, MedLern
Richa completed her postgraduate degree in Psychology and her Bachelor’s degree in Information Technology. She has over ten years of industry experience in training, operations, people management, sales, and mental health counselling. She is a certified Soft Skills ‘Train the Trainer’ facilitator, and ‘Advanced Life Skills’ Trainer and has done courses from NIMHANS to understand human behaviour deeply. She has trained around 6000+ professionals and students in schools, colleges, and the corporate sector.
She has worked with corporates, healthcare, and education sectors and has helped in building psychosocial competencies, interpersonal skills, decision-making, problem-solving, effective communication, and relationship building. She is very passionate about training & counseling and has been at the forefront of training employees with the latest advances in the training industry.
Enhance your leadership skills with EQ to drive high motivation and service excellence
to achieve better patient outcomes!
Disclaimer: No certificates will be provided on attending this webinar