NABH Webinar - Strategizing Patient Feedback & Redressal Mechanism

Strategizing Patient Feedback & Redressal Mechanism based on NABH 5th Edition

Friday, 27th January 2023

3PM – 4PM (IST)

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Efficient patient feedback and redressal are imperative for every hospital and healthcare organization to improve their standards as per NABH. The regulatory body mandates every hospital and healthcare organization to have a mechanism in place to capture patients’ feedback and redress complaints focusing on the communication and care provided to every patient.

This webinar will focus on the various aspects of feedback and redressal and how organizations can have a strong feedback and compliant lodging system to improve the overall quality of communication, training and patient care consistently.

Key Takeaways:

Identify the key indicators for continual improvement
Monitor the structures, processes, and outcomes used as tools
Steps or methods to capture feedback from the patients/attendees
Analyse data to identify opportunities for improvement
Attention to appropriate corrective and preventive actions

Speaker

Ajitha Baburaj
Head – Instructor Led Training

An Instructor-Led Trainer with over 20 years of experience in Healthcare Operations and Training, Ajitha Baburaj managed multidisciplinary departments in hospitals and excelled in Healthcare Operations, People Management, Service Excellence, Learning & Development. A postgraduate in Hospital and Healthcare Management, she has been associated with top corporate hospitals and enhanced their versatility in Healthcare Industry Knowledge, Organization Structure & Working Patterns.

Be relevant and precise in addressing every concern to enhance the experience of your patients

Disclaimer: No certificates will be provided on attending this webinar