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Patient Engagement & Service Excellence Strategies for Hospitals
Although the healthcare industry has made rapid strides using technology, there are gaps to address concerning areas of patient communication, engagement and service quality for higher impact and better patient outcomes
This webinar delves into methods healthcare leadership teams can implement to plan and improve patient engagement based on the latest clinical practices and guidelines. The session will focus on quality improvement mechanisms to enhance service excellence in patient communication, grievance redressal, feedback and customer satisfaction implemented in a uniform manner across the organization consistently.
Key Takeaways:
- Models of Service Excellence
- Concepts of CRM
- Service Recovery Standards
- Complaint Escalation Metrics
- Patient Retention & Guest Experience
Speakers
Varun Chinche
Head – Hospital Success Team, MedLern
Varun Chinche is an accomplished professional with varied experience in Training & Developing professionals from various social and cultural backgrounds. He is a Clinical Psychologist & with a Master’s in Healthcare Administration & has trained/mentored more than 6000+ students & corporate professionals. Certified in various aspects of Learning & Development, HR, Psychology & Organizational development, he has completed strategic human resources from IIM Calcutta. Mr. Varun is also a certified Soft Skill trainer and eLearning coach, a certified image consultant from the National Institute of Skills Training, a certified trainer from TISS Mumbai, a POSH trainer, and a Wellness coach. He is the recipient of two awards from the National Skill Development for his contribution to Soft Skills, Wellness and eLearning.
